steve kwan user experience designer

Knowledge workers are expensive for a reason

(January 11th, 2006 - 1:37PM)

Here's a little article I found: The last IT worker standing. The article itself doesn't just apply to IT workers; it applies to anyone whose job is to manage information.

The article seems to explain that you should pay your knowledge managers droves of money to keep them on staff, because if they leave you're up the creek. Although I certainly won't object to more money, I think the real problem is that knowledge managers don't document what they know. Which is ironic, considering their job is to manage knowledge. If a knowledge manager isn't ensuring that information is available to his successors, he's not a good knowledge manager.