steve kwan user experience designer

What's so "super" about it?

(November 23rd, 2004 - 7:19PM)

So today I was shopping at The Great Canadian Superstore - or as my little brother calls it, "that hole where I used to work." What an awful store. Their policy seems to be to provide low prices by offering the worst customer service possible. If that makes sense. Which it doesn't.

I've never encountered such lousy customer service. I've been shopping there for over a year, and I don't think their "greeter" has ever actually "greeted" me once. In fact, all that greeter guy ever seems to do is insist on taping your shopping bags shut or confiscating your backpacks so you won't steal anything. Great plan: alienate the customer as soon as he steps in the door.

And then you get to the cashiers, who I think are specifically trained to not be friendly. And they make you bag your own groceries.

So why do I keep shopping there? Because it's cheap, and so am I.